Managing teams of telecommunications technicians across installations, repairs, upgrades, and outage response requires a Field Service Management software solution that’s purpose-built for the speed and scale of the modern telecom landscape. TSentra and Osra+ are designed to fully support the operational realities of telecom operators, ISPs, and network service providers.
With TSentra, field technicians are automatically assigned based on skills, location, availability, and job priority. The platform centrally manages installations, maintenance, fault resolution, and network rollouts—from fiber deployments and mobile infrastructure to last-mile service. This helps reduce response times, improve service quality, and maximize network availability.
With Osra+, technicians receive expert support directly in the field. AR smart glasses, AI-powered assistance, and remote expert collaboration enable faster issue resolution, voice-driven documentation, and significantly higher first-time fix rates.
From fiber splicing and tower maintenance to last-mile troubleshooting and network equipment repair, TSentra’s intelligent scheduling and dispatch capabilities automatically align work orders with technicians based on skill sets, location, availability, and priority. Real-time technician visibility and dynamic routing reduce response times, missed appointments, and costly repeat truck rolls—especially during service outages and peak demand periods.
Whether managing large-scale fiber deployments, 5G infrastructure expansion, or ongoing network maintenance, TillerStack’s customizable solutions scale with your operation. We help telecommunications providers reduce operational costs, improve service reliability, and deliver an impressive customer experience.
