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Field Service Management for Utilities & Infrastructure

TillerStack Powers reliability.

Utilities and infrastructure organizations are responsible for critical systems that communities depend on every day. TillerStack gives field service teams the tools and confidence to respond quickly to outages, maintain assets, and meet strict safety and regulatory standards across vast service territories. 

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One Platform for Essential Services

TillerStack offers innovative dispatch, mobile-worker, AI, augmented reality, and remote-expert solutions for utilities and infrastructure organizations, including:

Municipal Services

Electric Utilities

Water and Wastewater Utilities

Gas Utilities

Public Infrastructure

TillerStack is a reliable FSM for critical infrastructure

Automate and streamline internal processes

Integrate seamlessly with your customers’ systems

Gain full visibility into company operations

Optimize deployment of field service technicians

Utilize remote experts, augmented reality, and AI resources

Improve response times, first-time fix rates, and customer satisfaction

Field Service Management for Utilities and Waste Management Providers

Ensure the Availability of Critical Infrastructure
  • Optimize maintenance, outage response, and service operations.
  • Coordinate field teams efficiently across your entire service area.
  • Leverage AI, augmented reality, and remote expert support.
  • Maintain full visibility of networks, assets, and field operations.

Common Challenges in Utility and Waste Management Field Service

Three key challenges define field service operations in the utilities and waste management sector:

Critical Networks and Large Service Territories

Electricity, gas, water, district heating, and waste management networks span extensive service areas. Intelligent scheduling is essential to resolve outages quickly and coordinate maintenance activities efficiently.

Strict Safety and Compliance Requirements

Utility and waste management providers operate under stringent regulatory and documentation requirements. Digital workflows and complete service documentation improve safety while simplifying audits and regulatory compliance.

High Availability Demands

Failures within critical infrastructure can have far-reaching consequences for communities, businesses, and public services. Rapid response, efficient resource allocation, and proactive maintenance are essential to ensuring uninterrupted service delivery.

How TillerStack Supports Utility and Waste Management Providers

With TSentra, you can centrally plan and coordinate maintenance, inspections, and outage response on a single platform. Intelligent scheduling assigns field technicians based on skills, location, availability, and job priority. This helps reduce response times, maximize asset availability, and ensure the reliable operation of your utility and waste management infrastructure.
With Osra+, field technicians receive expert support directly at the job site. AR smart glasses, AI-powered assistance, and remote expert collaboration help resolve complex issues faster, provide expert knowledge in real time, and complete service documentation hands-free using voice commands.

Faster Response for Outages and Critical Events

When service disruptions occur, every minute counts. TSentra enables dispatch teams to quickly mobilize crews based on skills, certifications, location, and emergency priority, ensuring faster restoration and safer response. The advanced solutions of Osra+ help operations teams manage complex outages, infrastructure failures, and emergency repairs with confidence.

Built for Difficult Environments

Utility and infrastructure technicians often work in remote locations, challenging weather, and low-connectivity conditions. TSentra’s field service management software allows technicians to work offline, syncing the data once connectivity is restored. Osra+ utilizes weather-durable augmented reality glasses, capable of withstanding snow, rain, cold, and dust.

Compliance, Safety, and Regulatory Readiness

Utilities operate under strict regulatory oversight and safety requirements. TSentra’s customizable software enables organizations to ensure full compliance on every job, and that records are always current and accessible, reducing risk and simplifying regulatory reporting.

Connected Operations Across Utility Systems

TSentra integrates seamlessly with asset management systems, GIS, ERP platforms, and other utility technologies to create a unified operational view. Utilities and infrastructure operations gain better insight into system performance, crew productivity, and service reliability—enabling faster response times and repairs.

Supporting Utilities Today and Infrastructure Tomorrow

Whether supporting electric, water, gas, or public infrastructure networks, TillerStack scales to meet evolving demands. By centralizing field service operations, providing innovative technician solutions, and improving coordination across crews, assets, and systems, we help utilities and infrastructure organizations deliver better services to the communities they serve.

Solutions for Your Industry

Discover how TillerStack helps organizations in your industry optimize field service operations.
Explore Industry Examples

See How TillerStack Supports Utilities & Infrastructure

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Book a Demo
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Book a Demo
Contact Us